Venue and Show Updates

Published: Tues 14 Jul 2020

Whitehorse Centre and Whitehorse City Council are following the Directions issued by the Chief Health Officer under the Victorian State of Emergency. The health and well-being of our community is our highest priority.

The reintroduction of the Stage 3 - Stay at Home restrictions, effective for a minimum of 6 weeks, means our Centre will not re-open prior to the planned 16 August closure date for full redevelopment.

As always, the show will go on! While we aren't in a position to welcome visitors into the Whitehorse Centre one last time, we are planning some special surprises - so stay tuned!

A reminder to all Whitehorse residents to comply with the “Stay at Home Direction”. For the health and safety of our community, we must stay at home except for any one of the following four reasons:

• Shopping for essentials
• Provide or receive care
• Work or study if it cannot be done from home
• Exercise

Further information about the restrictions can be found at Victorian Department of Health & Human Services 

Show Status

If you hold tickets to the following events you will receive an email or SMS advising of the show cancellation and refund information. 

 
Vivien Leigh and Clarke Cable in a close embrace
Gone With The Wind
Wed 15 Jul 11am
Refunds completed
A portrait photo of Archie Roach looking calm and wearing a stripy vest
Archie Roach: Tell Me Why
Fri 17 & Sat 18 Jul
Refunds completed
Two men in top hat and ties with a curvy lady in a red dress
Kings Of the High Cs
Wed 12 Aug 11am
Refunds underway
Glamour photo of Silivie Paladino, Rhonda Burchmore, David Hobson and Michael Cormick
The Event - Thanks for the Memories
Fri 15 & Sat 16 Aug
Refunds underway

The status of Whitehorse Centre performances scheduled at our alternative venues from September through until December 2020 will be updated in accordance with any future Victorian State of Emergency restrictions. Updates will be published on this website and ticket holders will be notified of any changes.  

Refunds

Online or phone purchasers 
Refunds will automatically be applied to the credit card number provided at the time of booking. 

Cash, cheque, EFTPOS or gift card purchasers 
Whitehorse Tickets will contact you directly to discuss your preferred refund option.

Refund options include:

  • Credit/Debit card (VISA or Mastercard)
  • Exchange tickets to an alternative performance
  • Cheque refunds are available upon request

Delayed Debit Payments
2020 Season Subscribers who opted for our pay-as-you-go Delayed Debit program will automatically have payments cancelled. 

Transaction Fees
Any online or phone transaction fees applied to your original purchase will be refunded. However, if you purchased tickets to multiple shows within one transaction, we will refund your transaction fee if/when all shows within the booking have been cancelled. 

Processing

Anticipated timeframes
We will process ticketing refunds in show-date order and usually within 2 weeks of the cancellation announcement. However, timeframes may vary based on the volume of refunds underway. 

Refund notification
You will receive email or SMS notification/s once your refund/s has been processed. 

Multiple Shows
Refunds will be applied to all transactions associated with a Booking Reference number. If you purchased multiple shows in one transaction, in most cases, the total amount will be refunded in one payment. If you have booked multiple shows in separate transactions, these will be refunded individually.

Ticket Reservations

Any unpaid reservations held by Whitehorse Tickets for any the above-listed shows have now been cancelled. No further action is required. Due to the cancellation of many social group meetings, we have extended our group reservation payment deadlines to 4 weeks prior to performances for any of our un-effected performances.

Bravo - 2020 Professional Season

We are currently working with producers and artists to source possible alternative dates and/or venues for some of our cancelled Bravo season performances. Should we be able to reschedule performances in the future, original ticket holders would be offered a priority booking period and comparable seating based on their original booking.

Contact Us

Whitehorse Tickets
Monday to Thursday
10 am to 4.30 pm
tickets@whitehorse.vic.gov.au
Phone: 9262 6555 

The Whitehorse Centre facility and our Box Office counter remain closed to the public however, our friendly Box Office team is available by phone or email during the above business hours.