Venue and Show Updates

Published: Thur 6 Aug 2020

Whitehorse Centre and Whitehorse City Council are following the Directions issued by the Chief Health Officer under the Victorian State of Disaster. The health and well-being of our community is our highest priority.

The introduction of the Stage 4 restrictions, effective for a minimum of 6 weeks, requires Whitehorse Centre to cancel all performances through until the end of September. 

As always, the show will go on! While we aren't in a position to welcome visitors to the Whitehorse Centre one last time, we have announced a free online Farewell Concert to bid the centre a fond farewell prior to the redevelopment project commencing. 

A reminder to all Whitehorse residents to comply with the State Government's Stage 4 restrictions. Further information about current restrictions can be found on Whitehorse City Council's website and via  Victorian Department of Health & Human Services 

Show Status

If you hold tickets to the following events you will receive an email or SMS advising of the show cancellation and refund information. 

Close up picture of a violinist

Mozart/Salieri
Sat 19 Sep 8pm
Refunds Completed

Illustration of Children frolicking in the waves at a beach

Magic Beach 
Thu 29 Sept 12pm & 2pm
Refunds completed

The status of Whitehorse Centre performances scheduled at our alternative venues from October through until December 2020 will be updated in accordance with any future Victorian State of Emergency restrictions. Updates will be published on this website and ticket holders will be notified of any changes.  

Refunds

Online or phone purchasers 
Refunds will automatically be applied to the credit card number provided at the time of booking. 

Cash, cheque, EFTPOS or gift card purchasers 
Whitehorse Tickets will contact you directly to discuss your preferred refund option.

Refund options include:

  • Credit/Debit card (VISA or Mastercard)
  • Exchange tickets to an alternative performance
  • Cheque refunds are available upon request

Delayed Debit Payments
2020 Season Subscribers who opted for our pay-as-you-go Delayed Debit program will automatically have payments cancelled. 

Transaction Fees
Any online or phone transaction fees applied to your original purchase will be refunded. However, if you purchased tickets to multiple shows within one transaction, we will refund your transaction fee if/when all shows within the booking have been cancelled. 

Processing

Anticipated timeframes
We will process ticketing refunds in show-date order and usually within 2 weeks of the cancellation announcement. However, timeframes may vary based on the volume of refunds underway. 

Refund notification
You will receive email or SMS notification/s once your refund/s has been processed. 

Multiple Shows
Refunds will be applied to all transactions associated with a Booking Reference number. If you purchased multiple shows in one transaction, in most cases, the total amount will be refunded in one payment. If you have booked multiple shows in separate transactions, these will be refunded individually.

Ticket Reservations

Any unpaid reservations held by Whitehorse Tickets for any the above-listed shows have now been cancelled. No further action is required. Due to the cancellation of many social group meetings, we have extended our group reservation payment deadlines to 4 weeks prior to performances for any of our un-effected performances.

Bravo - 2020 Professional Season

We are currently working with producers and artists to source possible alternative dates and/or venues for some of our cancelled Bravo season performances. Should we be able to reschedule performances in the future, original ticket holders would be offered a priority booking period and comparable seating based on their original booking.

Contact Us

Whitehorse Tickets
Monday to Thursday
10 am to 4.30 pm
tickets@whitehorse.vic.gov.au
Phone: 9262 6555 

The Whitehorse Centre facility and our Box Office counter remain closed to the public however, our friendly Box Office team is available by phone or email during the above business hours.