Ticket Information

Whitehorse Tickets provides ticketing services for the Whitehorse Centre and supports ticketing initiatives for many other Council events and venues.

Our friendly and knowledgable Box Office staff are committed to making your ticket buying experience safe, convenient and enjoyable.

The information below answers the most commonly asked questions, with further information available in our Conditions of Purchase 

Whitehorse Tickets Box Office  

Open
Monday to Friday
10am to 4.30pm
(except Public Holidays)
and 1 hour prior to performances

Location
Whitehorse Centre
Rear 397 Whitehorse Road
Nunawading Vic 

Contact
Phone: 9262 6555
Email: tickets@whitehorse.vic.gov.au

 

How To Buy

Online  - Buy Tickets

Phone - 9262 6555

Mail
Whitehorse Centre
Whitehorse City Council
Locked Bag 2
Nunawading VIC 3131

Visit  
Whitehorse Centre
Rear 397 Whitehorse Rd
Nunawading

Open Mon to Fri  
10am - 4.30pm

and 1 hr prior to performances

 

Concessions and Discounts

A wide range of concessions, discounts and incentives are available for shows presented by both Whitehorse Centre and venue hirers / promoters. Pricing is unique to each event and any concessions or discounts will be advised on the event page, promotional material and when buying a ticket. Note: valid Photo ID or Concession Card may be required at point of purchase or entry to an event. 

 

Exchanges and Refunds

Please choose your tickets carefully as Whitehorse Tickets does not offer refunds or exchanges due to a change in a buyer’s personal circumstances, incorrect day/time selection or missed attendance. Package Subscribers are permitted to exchange tickets to an alternative performance of the same show up to 48 hours prior to a performance. Please refer to our Conditions of Purchase for further information. 

 

Buying Tickets Safely

Whitehorse Tickets encourages all patrons to follow precautionary measures during the buying process to ensure they are purchasing tickets directly through Whitehorse Tickets or an authorised sales channel. Whitehorse Tickets reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller. 

For a helpful guide on how to purchase tickets safely and securely, please refer to Live Performance Australia's Safe Tix Guide ( PDF 207.5KB).

 

Group Bookings

If you require 10 or more tickets to any performance please contact the box office to coordinate your group booking. Our Box Office team can ensure groups are allocated the best seats available, discuss group incentives, reservation options and any min/max limits per booking that may apply. No transaction fee is applied to group bookings coordinated directly with Box Office.

 

Accessibility

Whitehorse Tickets is committed to inclusivity for all patrons from the point of purchase right through to attending a show or event. Please review our summary guide below or visit our Plan Your Visit  page for more detailed information regarding venue accessibility.

Access Services  Whitehorse Centre
Wheelchair Access Yes
Dedicated Carer Seats Yes
Accessible Seating Yes 
Hearing Assistance Yes
Accessible Toilets Yes
Assistance Animals Permitted Yes
Accessible Parking 4 parking bays
Accessible Toilets Yes
Baby Change Facilities Yes
Prams / Strollers / Baby Capules Not permitted in theatre. Parking bay provided in foyer
Booster Seats Yes
Scooters / Walkers  Not permitted in theatre. Parking bay provided in foyer
Staff Assistance On hand within the foyer and theatre areas only

 

Ticket Delivery

eTicket
Tickets sent via email to be printed or presented on phone

Collect at Box Office
Tickets available for collection 1 hour prior to performance

Standard Mail
Tickets sent via mail up to 14 days prior to a performance

 

Transaction Fees

Online
$3.00 per transaction (not per ticket)

Phone
$4.00 per transaction (not per ticket)

In Person at Box Office
No fee

 

Payment Options

Credit & Debit Cards / Eftpos
Visa and Mastercard accepted. No merchant surcharge applied

Cash
In person at the box office 

Cheque
Accepted up to 7 days prior to performance. Payable to Whitehorse Tickets

Gift Voucher
Redeemable online, via phone or in person at the box office

 

Whitehorse Centre Box Office

379 Whitehorse Road, Nunawading