Ticket Information

Whitehorse Tickets provides ticketing services for all Whitehorse Performing Arts Centre performances and supports ticketing initiatives for many other Council events and venues.

Our friendly and knowledgeable Box Office staff are committed to making your ticket buying experience safe, convenient and enjoyable.

The information below answers the most commonly asked questions, with further information available in our Conditions of Purchase 

Whitehorse Tickets Box Office  

Online Bookings

Phone Bookings
Monday to Friday 
10am to 4pm
(except Public Holidays)

Phone: 9262 6555
Email: tickets@whitehorse.vic.gov.au

Box Office Counter
City of Whitehorse 
Civic Centre - Customer Service Counter
379 Whitehorse Road

Monday to Thursday 
10am - 12pm 

Postal Address
Whitehorse Performing Arts Program
Whitehorse City Council
Reply Paid 69766
Nunawading DC VIC 3131


Concessions and Discounts

A wide range of concessions, discounts and incentives are available for shows presented by both Whitehorse Centre and venue hirers/promoters. Pricing is unique to each event and any concessions or discounts will be advised on the event page, promotional material and when buying a ticket. Note: valid Photo ID or Concession Card may be required at the point of purchase or entry to an event. 


Exchanges and Refunds

Please choose your tickets carefully as Whitehorse Tickets does not offer refunds or exchanges due to a change in a buyer’s personal circumstances, incorrect day/time selection or missed attendance. Refunds and exchanges will be available for COVID impacted performances. Package Subscribers are permitted to exchange tickets to an alternative performance of the same show up to 48 hours prior to a performance. Please refer to our Conditions of Purchase for further information. 


Buying Tickets Safely

Whitehorse Tickets encourages all patrons to follow precautionary measures during the buying process to ensure they are purchasing tickets directly through Whitehorse Tickets or an authorised sales channel. Whitehorse Tickets reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller. 

For a helpful guide on how to purchase tickets safely and securely, please refer to Live Performance Australia's Safe Tix Guide ( PDF 207.5KB).


Group Bookings

If you require 10 or more tickets to any performance please contact the box office to coordinate your group booking. Our Box Office team can ensure groups are allocated the best seats available, discuss group incentives, reservation options and any min/max limits per booking that may apply. No transaction fee is applied to group bookings coordinated directly with Box Office.



Whitehorse Tickets is committed to inclusively for all patrons from the point of purchase right through to attending a show or event. Please contact our Box Office or visit the Plan Your Visit page for more detailed information regarding venue accessibility.


Ticket Delivery

Tickets sent via email to be printed or presented on phone

Collect at Box Office
Tickets available for collection 1 hour prior to the performance

Standard Mail
Tickets sent via mail up to 14 days prior to a performance


Transaction Fees

$3.00 per transaction (not per ticket)

$4.00 per transaction (not per ticket)

In-Person at Box Office
No fee

*all fees are subject to change.


Payment Options

Credit & Debit Cards / Eftpos
Visa and Mastercard accepted. No merchant surcharge applies.

In-person at the Civic Centre box office only.
We cannot accept cash at off-site performance venues.  

Accepted up to 7 days prior to the performance. Payable to Whitehorse Tickets

Gift Voucher
Redeemable online, via phone or in-person at the box office



Discover our 2022 Season of Professional Shows.


Subscribe & Save! Packages on sale from 14 Feb.


Plays, music, family shows, midweek matinees and much more.


Treat your loved ones and friends to a theatre experience.

Whitehorse Centre Box Office

379 Whitehorse Road, Nunawading