Ticket Information

Whitehorse Tickets provides ticketing services for all Whitehorse Centre performances and supports ticketing initiatives for many other Council events and venues.

Our friendly and knowledgable Box Office staff are committed to making your ticket buying experience safe, convenient and enjoyable.

The information below answers the most commonly asked questions, with further information available in our Conditions of Purchase

Whitehorse Tickets Box Office
Online Bookings www.whitehorsecentre.com.au
Phone Bookings Monday to Friday 10am to 4.30pm (except Public Holidays) Phone: 9262 6555 Email: tickets@whitehorse.vic.gov.au
Box Office Counter City of Whitehorse Civic Centre - Customer Service Counter 379 Whitehorse Road Nunawading Hours: Monday to Thursday 10am - 12pm (or by appointment)
Postal Address Whitehorse Centre Whitehorse City Council Reply Paid 69766 Nunawading DC VIC 3131

Concessions and Discounts
A wide range of concessions, discounts and incentives are available for shows presented by both Whitehorse Centre and venue hirers/promoters. Pricing is unique to each event and any concessions or discounts will be advised on the event page, promotional material and when buying a ticket. Note: valid Photo ID or Concession Card may be required at the point of purchase or entry to an event.

Exchanges and Refunds
Please choose your tickets carefully as Whitehorse Tickets does not offer refunds or exchanges due to a change in a buyer’s personal circumstances, incorrect day/time selection or missed attendance. Refunds and exchanges will be available for COVID impacted performances. Package Subscribers are permitted to exchange tickets to an alternative performance of the same show up to 48 hours prior to a performance. Please refer to our Conditions of Purchase for further information.

Exchanges and Refunds

Please choose your tickets carefully as Whitehorse Tickets does not offer refunds or exchanges due to a change in a buyer’s personal circumstances, incorrect day/time selection or missed attendance. Refunds and exchanges will be available for COVID impacted performances. Package Subscribers are permitted to exchange tickets to an alternative performance of the same show up to 48 hours prior to a performance. Please refer to our Conditions of Purchase for further information.

Buying Tickets Safely
Whitehorse Tickets encourages all patrons to follow precautionary measures during the buying process to ensure they are purchasing tickets directly through Whitehorse Tickets or an authorised sales channel. Whitehorse Tickets reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller. For a helpful guide on how to purchase tickets safely and securely, please refer to Live Performance Australia's Safe Tix Guide ( PDF 207.5KB).

Buying Tickets Safely

Whitehorse Tickets encourages all patrons to follow precautionary measures during the buying process to ensure they are purchasing tickets directly through Whitehorse Tickets or an authorised sales channel. Whitehorse Tickets reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller.

For a helpful guide on how to purchase tickets safely and securely, please refer to Live Performance Australia's Safe Tix Guide ( PDF 207.5KB).

Group Bookings
If you require 10 or more tickets to any performance please contact the box office to coordinate your group booking. Our Box Office team can ensure groups are allocated the best seats available, discuss group incentives, reservation options and any min/max limits per booking that may apply. No transaction fee is applied to group bookings coordinated directly with Box Office.

Accessibility
Whitehorse Tickets is committed to inclusively for all patrons from the point of purchase right through to attending a show or event. Please contact our Box Office or visit the Plan Your Visit page for more detailed information regarding venue accessibility.

Ticket Delivery
eTicket Tickets sent via email to be printed or presented on phone
Collect at Box Office Tickets available for collection 1 hour prior to the performance
Standard Mail Tickets sent via mail up to 14 days prior to a performance

Transaction Fees
Online $3.00 per transaction (not per ticket)
Phone $4.00 per transaction (not per ticket)
In-Person at Box Office No fee
*all fees are subject to change.

Payment Options
Credit & Debit Cards / Eftpos Visa and Mastercard accepted. No merchant surcharge applies.
Cash In-person at the box office.
Cheque Accepted up to 7 days prior to the performance. Payable to Whitehorse Tickets
Gift Voucher Redeemable online, via phone or in-person at the box office